Capgemini hiring freshers for service desk

Company Name :Capgemini
Job Role :Service Desk
Qualification :Any Degree(3 years)
Batch :2020 & 2021
Location :Kolkata / Bangalore
Experience :Freshers
Salary :INR 250,000.00 per Annum

Comapny name : Capgemini

About : Capgemini SE is a French multinational information technology services and consulting company. It is headquartered in Paris, France. Capgemini has over 290,000 employees in over 50 countries, of whom nearly 125,000 are in India.

Position : Service DeskLocation : Kolkata / Bangalore

Qualification Required :

  • Candidates must have completed graduation in 2020 & 2021
  • 10th,12th & Graduation – 55% & Above
  • Candidates must be open to relocate to any location and work in night shifts
  • Candidates must be available to join immediately
  • Candidate must have good English written / verbal communication skills. Coupled with good English language comprehension
  • Should be open to sign Service Level Agreement

Skills Required :

  • Should have excellent communication and English speaking skills
  • Should have good interpersonal skills and ability to perform under pressure
  • Basic computing skills
  • Willing to work in a 24/7 environment
  • Should be open to sign Service Level Agreement

Roles and Responsibilities :

  • Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service
  • Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
  • Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
  • Meet customer requirements through first contact resolution
  • Clarify customer requirements
  • probe for and confirm understanding of requirements or problem
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy

Selection Process :

  • Step 1 : Apply on the link with all the details
  • Step 2 : After shortlisted, Interview details will be shared by email.

Apply Link : https://app.joinsuperset.com/join/#/signup/student/jobprofiles/e90984dc-e2c9-44bf-a46d-9e2e13570ed9

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