IBM || L1/L2 Support Engineer || CS || IT || ECE || EEE || ALL Batch

equired Technical and Professional Expertise

  • IT background degree ||
  • Great communication and organizational skills ||
  • Hardworking, Work and Communication under pressure/ client focus, ||
  • User orientation to provide great support, Collaborative approach and ability to share with global team members lessons learned and blockers, ||
  • Good analytical skills, Ability to learn fast the application logic and system functionalities, ||
  • Ability to translate user requirements base on tool capabilities, ||
  • Ability to drive and deliver e2e task, ||
  • Fluent English spoken and written, ||
  • Flexibility, Time management, Detail oriented, Excel \\Advanced level. ||


Required Technical and Professional Expertise

  • IT background degree
  • Great communication and organizational skills
  • Hardworking, Work and Communication under pressure/ client focus,
  • User orientation to provide great support, Collaborative approach and ability to share with global team members lessons learned and blockers,
  • Good analytical skills, Ability to learn fast the application logic and system functionalities,
  • Ability to translate user requirements base on tool capabilities,
  • Ability to drive and deliver e2e task,
  • Fluent English spoken and written,
  • Flexibility, Time management, Detail oriented, Excel \\Advanced level.


Preferred Technical and Professional Expertise

  • Potential to grow into more technical role
  • Ticket management experience (Service Now)
  • Support experience
  • Access management experience
  • No coding skills required but nice to have SQL, DB2, JSON, Java. Agile methodology

Apply Link: https://careers.ibm.com/job/14222431/l1-l2-support-engineer-chennai-in/?codes=SN_LinkedIn

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