IBM || L1/L2 Support Engineer || CS || IT || ECE || EEE || ALL Batch

equired Technical and Professional Expertise

IT background degree ||
Great communication and organizational skills ||
Hardworking, Work and Communication under pressure/ client focus, ||
User orientation to provide great support, Collaborative approach and ability to share with global team members lessons learned and blockers, ||
Good analytical skills, Ability to learn fast the application logic and system functionalities, ||
Ability to translate user requirements base on tool capabilities, ||
Ability to drive and deliver e2e task, ||
Fluent English spoken and written, ||
Flexibility, Time management, Detail oriented, Excel \\Advanced level. ||

Required Technical and Professional Expertise

IT background degree
Great communication and organizational skills
Hardworking, Work and Communication under pressure/ client focus,
User orientation to provide great support, Collaborative approach and ability to share with global team members lessons learned and blockers,
Good analytical skills, Ability to learn fast the application logic and system functionalities,
Ability to translate user requirements base on tool capabilities,
Ability to drive and deliver e2e task,
Fluent English spoken and written,
Flexibility, Time management, Detail oriented, Excel \\Advanced level.

Preferred Technical and Professional Expertise

Potential to grow into more technical role
Ticket management experience (Service Now)
Support experience
Access management experience
No coding skills required but nice to have SQL, DB2, JSON, Java. Agile methodology